Politique d’expédition
At Houzime, we believe delivery should be simple, transparent, and seamless.
That’s why we offer free shipping on all orders, with no minimum purchase required.
Free Shipping
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Free standard shipping on all orders
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No minimum spend
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Automatically applied at checkout
There are no hidden fees related to shipping.
Order Processing
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Orders are processed within 1–3 business days
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Orders placed on weekends or holidays are processed on the next business day
Once your order is shipped, you will receive a confirmation email with tracking information.
Delivery Times
Estimated delivery times vary depending on destination:
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Europe: 5–10 business days
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Other regions: 7–15 business days
Please note that delivery times are estimates and may vary due to carrier operations, customs procedures, or external factors beyond our control.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
You can use this number to monitor the progress of your delivery at any time.
If you have questions about your shipment, feel free to contact us.
Customs, Duties & Taxes
For international orders:
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Customs duties, taxes, or import fees may apply depending on your country
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These charges are the responsibility of the customer and are determined by local authorities
Houzime is not responsible for delays caused by customs clearance.
Incorrect or Incomplete Addresses
Please ensure that all shipping details are accurate at checkout.
Houzime cannot be held responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.
Lost or Delayed Shipments
If your order appears delayed or lost in transit, please contact us at:
We’ll assist you promptly and work with our shipping partners to resolve the issue.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery, including photos of the package and item(s), so we can assist you accordingly.
Contact
For any shipping-related questions, reach out to us at:
We’re here to help — clearly, calmly, and with intention.
