Refund policy
At Houzime, we believe that a considered purchase should come with a clear and transparent return experience. Below you’ll find everything you need to know about returns, refunds, and exchanges.
Eligibility for Returns
You may request a return within 14 days of receiving your order, in accordance with European consumer protection regulations.
To be eligible for a return:
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Items must be unused, uninstalled, and in original condition
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Products must be returned in their original packaging, including all accessories and documentation
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Proof of purchase is required
Items that show signs of use, installation, damage, or alteration may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
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Items marked as final sale
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Products that have been installed or permanently fixed
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Customized or made-to-order items (if applicable)
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Gift cards
If you’re unsure whether your item qualifies, please contact us before initiating a return.
How to Request a Return
To start a return, please email us at:
Include:
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Your order number
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The item(s) you wish to return
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The reason for the return
Our team will review your request and provide return instructions within 1 business day.
Return Shipping
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Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
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We recommend using a tracked shipping service, as Houzime cannot be responsible for items lost during return transit
Refunds
Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
If approved:
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Refunds are issued to the original payment method
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Processing time: 5–10 business days, depending on your bank or payment provider
Original shipping costs are non-refundable, unless the return is due to an error on our side.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery at:
Include photos of the item and packaging so we can resolve the issue promptly.
Exchanges
We currently do not offer direct exchanges.
If you’d like a different item, please return the original product and place a new order.
Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
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First, check with your bank or credit card provider
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Then contact us at contact@houzime.com, and we’ll be happy to assist
Contact
For any questions regarding returns or refunds, reach out to us at:
We’re here to help — clearly, calmly, and with intention.
